Refund Policy

At Solstrom Solar Energy Solutions, we strive to ensure customer satisfaction with our products and services. If you are not completely satisfied with your purchase, we offer a refund policy to provide peace of mind and fair treatment for our customers. Please review the following principles of our refund policy:

Product Returns:

– Eligibility: To be eligible for a refund, the product must be returned in its original condition, unused, and with all original packaging intact.

– Timeframe: Products must be returned within 7 days of the purchase date to be eligible for a refund.

– Return Authorization: Before returning a product, please contact us at sales@solstrom.in to obtain a return authorization number.

– Shipping Costs: Customers are responsible for any shipping costs associated with returning the product unless the return is due to a defect or error on our part.

Service Refunds:

– Eligibility: Refunds for services rendered will be considered on a case-by-case basis.

– Timeframe: Requests for service refunds must be submitted within 7 days of the completion of the service.

– Evaluation: Refund requests will be evaluated based on factors such as the nature of the service, customer satisfaction, and adherence to project specifications.

Refund Process:

– Refund Method: Refunds will be issued in the original form of payment or as store credit, depending on the customer’s preference.

– Processing Time: Please allow 7 business days for the refund to be processed and reflected in your account.

Exceptions:

– Custom Orders: Refunds may not be available for custom or special-order products/services unless they are defective or do not meet agreed-upon specifications.

– Clearance Items: Clearance or discounted items may be final sale and not eligible for refunds unless they are defective.

Contact Us:

If you have any questions or would like to request a refund, please contact us at sales@solstrom.in Our customer service team will be happy to assist you with any inquiries or concerns.