Cancellation Policy

At Solstrom Solar Energy Solutions, we understand that circumstances may change, and you may need to cancel your order or service appointment. Our cancellation policy is designed to provide clarity and fairness for our customers. Please review the following principles of our cancellation policy:

Order Cancellations:

– Eligibility: Orders may be eligible for cancellation if they have not yet been processed or shipped.

– Timeframe: Please contact us as soon as possible if you need to cancel your order. Orders that have already been processed or shipped may not be eligible for cancellation.

– Cancellation Fee: A cancellation fee may apply to orders that have already been processed or require special handling. The amount of the cancellation fee will be determined based on the specific circumstances of the order.

Service Appointment Cancellations:

– Eligibility: Service appointments may be eligible for cancellation or rescheduling subject to availability.

– Timeframe: Please contact us at least [insert number] days in advance if you need to cancel or reschedule your service appointment. Cancellations made with less than [insert number] days’ notice may be subject to a cancellation fee.

– Cancellation Fee: A cancellation fee may apply to service appointments cancelled with less than 3 days’ notice. The amount of the cancellation fee will be determined based on factors such as the nature of the service and the time required to reschedule.

Refunds:

– Refund Eligibility: Refunds for cancelled orders or service appointments will be considered on a case-by-case basis.

– Refund Process: If a refund is approved, it will be issued in the original form of payment or as store credit, depending on the customer’s preference.

– Processing Time: Please allow 10 business days for the refund to be processed and reflected in your account.

Exceptions:

– Emergency Situations: We understand that emergencies may arise that necessitate last-minute cancellations. Please contact us as soon as possible if you need to cancel your order or service appointment due to an emergency.

– Custom Orders or Special Services: Orders for custom or special-order products/services may be subject to different cancellation policies. Please contact us for more information about the cancellation policy for custom orders or special services.

Contact Us:

If you need to cancel your order or service appointment or have any questions about our cancellation policy, please contact us at Sales@solstrom.in Our customer service team will be happy to assist you with any inquiries or concerns.